ďIím here to fix your car, not take you out to dinner.Ē Billy Kipp
Letís face it, there are many people who simply donít like how I run my business, and donít like my ďtake it or leave itĒ attitude. Iím a very easy guy to get along with. But Iím here to build winning derby engines, not make everyone who talks to me feel like they just left the psychiatrist with a bag full of happy pills. I never sugar-coat things, especially when someone is professing incorrect information. I have over 15 years experience in dealing with derby customers. 75% of the folks are great people who take a common sense approach to the sport. There are others who you will never please, and who will never try to figure things out for themselves. All (that means 100%) of my engines and carburetors are tested before they leave my shop. Nothing goes out of my shop that isnít ready to win a derby. I donít send out engines that miss, or carbs that flood out. So if you get an engine in your car, and call me and start yelling at me about how I built a pile of junk, you can expect me to be a little irate. Iíve seen it all over the last 15 years - people who canít put on plug wires correctly, use the wrong fuel, have dirty fuel cells or crap in their fuel lines, canít set a pedal stop or use crappy carb pedals, people who forget to put oil in, etc., etc., etc. I have no desire to have a customer have any issues once they have the product in their possession. So if the customer would just take a minute to double check the issues that are causing the problem on their end, it would be a simple fix. I would love nothing more than to have my customers have flawless engine performance for the next 5 years and have no need to contact me for anything. I want to provide a product that is that good.
I know products fail, I know things can happen, I certainly know I have times when we are so busy I let some customers down with regard to service (not in product quality). But in all seriousness, 99% of issues with my product are due to installation errors - because they are exactly as they should be when they leave. If you have an issue with something of mine, please call me and be polite about it. Iíll do my best to help you with that product. All I ask is that you take a few minutes to review your work on your end before you call 15 times in an hour trying to figure out that you havenít plugged the hot wire into the right terminal on the HEI cap. If you are having issues, and you take it down to your local ďRicky RacerĒ and he tinkers with it, I will know by looking at it. You wonít get much help from me after others have screwed up the product.